The app is very slow to load.
You may have a mobile network connectivity problem. Please try loading other websites/apps on your device to see if those work. Also try force quitting the GetGo Dundee app and restarting your device. If the issue persists, please let us know below by submitting a ‘ticket’ and include the name of your mobile network in your message.
Why are there no events in the ‘Favourites’ section of the app?
In order to save your favourite events, you need to create an account on the GetGo Dundee app. See ‘How do I create an account on GetGo Dundee?’ If you have an account, please make sure you are logged in. When you are logged in, you can add an event ...
Why are there no events in the ‘Recommended’ section of the app?
In order to get recommendations on events you need to create an account on the GetGo Dundee app and select what kind of events you are interested in. See ‘How do I create an account on GetGo Dundee?’ If you have an account, please make sure you are ...
How do I let you know that I like or don’t like something in the app?
We want to hear from our users as much as possible to help us improve the GetGo Dundee app. If you have an idea or suggestion for a new feature, or if you have a comment on what you like most and least about our app we want to hear from you. Please ...
Does GetGo Dundee work outside of Dundee?
It depends. The GetGo Dundee app is connected to most of the transport information available in and around Dundee. If those data connections also cover areas outside of Dundee, for example rail information is available across Scotland, then you might ...
Why can I not see any events in my area? They are all very far away.
The events shown on GetGo Dundee are all based in and around Dundee. The distance from you calculation is based on your current location if you have agreed to share it with the app. See ‘How do I give GetGo Dundee permission to access my location?’.